New request "Waiting for results" status

We always encourage our customers to share feedback and ideas of how we could improve the system for their processes.

Recently we learned that it would be valuable to add a new status to indicate when a request was waiting for results to return. This is useful when our providers might take a little longer to deliver results for you to review.

You will now see the Dashboard includes the new Waiting for results in the top panel of the page. This is also joined by the Ready for review status, giving you a comprehensive view over all active requests.

When a request gets to the Ready for review status, you can be confident all information will be ready.

Read the latest product update with more information about how this will benefit you.