We’re here to help you onboard staff and clients securely and remotely, as you’d expect.
Instead of our usual product update we wanted to let you know how Amiqus is adjusting to the unusual circumstances we all find ourselves in and how this impacts you.
First and foremost, we want to reassure you that you can use Amiqus the way you always have done.
Our photo ID verification might not be as fast as you’re used to
While most systems are running smoothly, we’ve been told by our supplier of photo ID verification checks, Onfido, that COVID-19 is affecting their ways of working and they’re experiencing some delays. Photo ID verifications are being processed as normal but if additional verification steps are needed, these might not be as fast as you’re used to.
We’re monitoring the delays and working closely with Onfido to resolve the issue as soon as possible. If you have any questions, you can contact Amiqus Support using the blue Help & Support button when logged into your account.
We help you handle compliance remotely and we work that way too
We’ve been growing as a business and supporting remote working for several years, with many of our team working this way on a permanent basis.
This means we’re well adjusted to the security and wellbeing considerations of working from home and switching to 100% home working has caused minimal disruption.
But we understand that the change to fully remote can be difficult for people, so we’ve been sharing some of the things we’re doing to keep teams connected and make wellbeing a priority.
Helping manage the risks of fully remote verification
With a mass shift to staying at home and working online, criminal activity linked to cyber crime and fraud are expected to rise. The NCSC have recently shared some useful guidance to help protect your business.
What we’re doing to help keep things secure
We’re always improving Amiqus and in light of the fully remote situation for everyone, reducing the risk of impersonation and bank transaction fraud are areas we can specifically help with. Here's how:
1. Face capture
Today we’re making our face capture check available for all accounts.
This lets your client or candidate record a short video clip and provide a unique code, ensuring the person completing checks is who you expect.
It’s been used by a handful of clients who signed up for early access and testing but it’s now available for everyone. We’d love to hear your feedback as we work to further improve this new check type.
You can switch this functionality on right away by contacting support.
2. Securely collect bank details
You can create custom forms in Amiqus, meaning you can collect any information you like and hold it securely in your Amiqus account. Typically, that would mean adding fields for sort code and account number as part of your onboarding checks.
3. Verify changes
If a client or staff member asks to change their bank details, you can use custom forms, combined with ID verification. This will give you confidence that they are who they say they are before making any changes to their account. Let us know if you need any help setting this up.
Last but not least, thank you for all of your support
We’re proud to play our part in helping to keep your business operational and secure in these unusual circumstances.
We hugely appreciate the referrals being made to your clients and colleagues across sectors and we’re always keen to hear how you think we can continue to improve Amiqus.
As a team, we’ve decided to support others who are in a more vulnerable position than we find ourselves. If you’d like to and are able to join us, you can find more information on our fundraising support here.
Please be assured that we’re working hard to make sure your compliance work and client data are one less thing for you to worry about.
Thank you, stay home and stay healthy.
From all of us at Amiqus
These changes are the direct result of your feedback, so don't be shy, if you have any comments, ideas or questions email firstname.lastname@example.org.